A Visual Menu That Replaces Phone IVR
Route callers instantly using a smart web menu
No IVR, No transfers.
Dialovo Built for Customers & Businesses
Switch the view to see both sides
Tired of Frustrating Phone Menus?
Waiting..listening..and pressing buttons
just to get transferred!!
Tap the Right Department Instantly
Very Simple
- 1. Scan the QR code
- 2. Tap your department
- 3. Connect instantly.
Get Help Faster, Without the Stress
- No more transfers.
- No more waiting.
Just the right help - right away.
Research Finding: Customers Prefer Live Agents
Over Phone Menus
Research shows that consumers overwhelmingly prefer speaking to real people over automated phone menus.
Dialovo removes the frustration by letting callers tap the right department instantly.
of consumers prefer speaking to a live customer service agent instead of navigating a phone menu.
— Clutch (B2B research firm)
say listening to irrelevant options is the most frustrating part of phone menus.
— Genesys
of consumers actually liked using an IVR service.
— The Conversation (Interactions-backed research)
What Is Dialovo
Dialovo improves customer contact for both organizations and the people they serve.
A Modern Alternative To Traditional IVR
Dialovo is a web-based virtual IVR and customer routing solution designed to replace traditional phone menus.
Using a visual, mobile-friendly menu accessible via QR code or link, Dialovo helps businesses route customers to the right department faster reducing wait times, misrouted calls, and operational friction.
How Dialovo Works
The same system. Two perspectives
Create your company menu
Build your structure: branches → departments → services.
Connect each option
Link options to phone numbers, extensions, or sub-menus.
Generate QR codes & links
Use them on your website, doors, emails, or SMS.
Customers route themselves
Calls reach the right destination automatically.
The Key Benefits Of Dialovo
Faster call resolution
Fewer misrouted calls
Better customer satisfaction
Works With Existing Phone Systems
Lower operational cost
Multi-branch friendly
Why Dialovo beats phone menus
Visual routing-no waiting, fewer transfers
No Phone Menu
(Human Pickup)
Talk to a person right away (if available)
No phone menus to navigate
No irrelevant options to listen to
Staff overloaded, inconsistent routing
Queues lead to missed calls + frustrated customers
Total cost
Free - high Staff Time
Traditional IVR
(Phone Menu)
Connect to a person immediately
No phone menu to navigate (it has a menu)
No irrelevant options to listen to (often yes, you must listen)
Easy if you choose the wrong option (usually redo/back/redial)
Reduces operator routing workload (some self-routing)
Low transfers & misroutes (often high)
Fast to update (record prompts = slower)
Total cost
Free - high friction
Dialovo
Connect to the right department instantly
No phone menu to navigate
No irrelevant options to listen to
Easy back button + clear options
Operator doesn't need to route calls
Fewer transfers & misroutes
Fast to update (edit anytime)
Works via QR or web link (easy to share)
Deploy in minutes (website, SMS, signage)
Total cost
Free - lower operational cost