"88% of consumers prefer speaking to a live customer service agent instead of navigating a phone menu."
- Clutch, A DC-Based B2B research firm
"Just 3 percent actually liked using the IVR service." - The Conversation, funded by the industry group, Interactions
"69% find listening to irrelevant options as the most frustrating aspect of phone menus" - Genesys
"If I have to listen to a phone menu one more time, i'm going to punch someone in the face"
- Overheard at an Irish Pub in DC
No Phone Menu
✔ Connect to a person immediately
✔ No need to navigate through a phone menu
✔ No need to waste time listening to irrelevant options
✘ Wasting time talking to the operator instead of being connected to the right department
✘ Very disorganized way of dealing with client issues. Operator has to do all the routing.
FREE
Traditional Phone Menu
✘ Not connecting to a person immediately
✘ Having to navigate through a phone menu
✘ Wasting time listening to irrelevant options
✔ Operator does not have to do all the work routing calls. More organized and efficient
✘ If the caller chooses the wrong option, they have to redial or go back to the main menu.
✘ Caller has to remember all the options when finally selecting, or listen to all the options again!
FREE
Dialovo
✔ Connect to a human at the right department on the final dial option instantly
✔ No need to navigate through a phone menu
✔ No need to waste time listening to irrelevant options
✔ Operator does not have to do all the work routing calls. More organized and efficient
✔ Every submenu has a back button for easy navigation.
✔ Sleek, easy to navigate options menu. All the menu options are right in front of the caller immediately.
✔✔ Cut down the amount of time required to reach the right department by up to 90%
FREE
Alternative locations for Dialovo link
